Frequently asked questions

At Roxie Staffing, we believe in transparency and clear communication. Here, we address the most common questions businesses like yours have before partnering with us for permanent housekeeping placements in Putney and across the UK. Our goal is to provide you with all the information you need to make an informed decision and feel confident in our bespoke recruitment process.

Your questions answered

We've gathered insights from countless successful placements to bring you comprehensive answers to the queries we hear most often. From our meticulous vetting process to ensuring the perfect cultural fit, discover how Roxie Staffing delivers unparalleled service for your permanent housekeeping needs.

What are the most common questions businesses ask before they decide to work with Roxie Staffing?

1. What types of staff do you specialise in placing?

We specialise in permanent housekeeping professionals for luxury households and high-end properties. This includes head housekeepers, housekeepers, household support staff, and full household teams tailored to your specific needs.

2. How do you vet your candidates?

Our rigorous process includes personal registration, in-depth interviews, reference checks, and ID verification. We prioritise reliability, discretion, and professionalism to ensure only the highest calibre candidates are presented.

3. How do you ensure candidates fit the household or family culture?

We take the time to understand your household’s lifestyle, team dynamics, and expectations. Candidates are carefully matched not only for skills and experience but also for personality and compatibility with your family and team.

4. What level of ongoing support do you provide after placement?

Our commitment extends beyond placement. We provide follow-ups and guidance to ensure the new staff integrates smoothly, addressing any concerns promptly to maintain long-term satisfaction.

5. How quickly can you provide suitable candidates?

We work efficiently to identify and present candidates that meet your requirements. Timing depends on the specific role and household needs, but our streamlined process ensures minimal delay without compromising quality.

6. What makes Roxie Staffing different from other recruitment agencies?

We offer a highly personalised, meticulous approach. Unlike standard recruiters, we focus on long-term relationships, seamless integration, and bespoke matching to ensure your household receives staff who align perfectly with your standards and expectations.

7. Can you handle confidentiality and sensitive information?

Absolutely. We understand the importance of discretion in UHNW households. Every step of our process is handled with the utmost professionalism and confidentiality, giving clients complete peace of mind.

What if a placement doesn't quite work out, or how do you ensure a good match?

At Roxie Staffing, we take every precaution to ensure each placement is a perfect fit. Our process includes in-depth consultations with clients, personal interviews with candidates, and thorough vetting, so the housekeeper’s skills, experience, and personality align seamlessly with your household and team.

If, in the rare case, a placement doesn’t work out, we act swiftly to address the situation. We maintain close communication with both the client and the candidate, and we provide support to find an alternative solution quickly. Our priority is always to ensure stability, discretion, and long-term satisfaction for your household.

What do clients usually want to know about the housekeepers we provide?

Our clients typically want to understand:

  • Experience and skills: Clients want to understand the candidate’s professional background, areas of expertise, and previous roles.
  • Personality and compatibility: They are interested in how well the housekeeper will fit with their family, household culture, and existing team.
  • Reliability and professionalism: Clients want reassurance that the candidate is dependable, discreet, and capable of handling high-standard, luxury environments.
  • Vetting and references: They often ask about the thoroughness of our checks, including references, ID verification, and past performance.
  • Specialised knowledge: For luxury households, clients may ask about skills such as fine linen care, marble maintenance, pantry management, or experience in UHNW estates.
  • Flexibility and availability: Clients want to know the candidate’s working patterns, adaptability, and long-term commitment.
  • Integration and support: They often ask how we ensure the housekeeper integrates seamlessly into the household and what ongoing support is provided post-placement.

What questions do businesses typically have regarding our fees and how we charge?

Our fees are structured as follows:

  • Placement fee: Our charges are based on the salary of the candidate. Please contact us to discuss your specific requirements and fee structure in detail.
  • Registration fee: A 20% registration fee is payable upfront. This fee is fully deductible from the placement fee once a successful match is made.
  • Replacement guarantee: We offer a 12-week replacement scheme. If, for any reason, the placement does not work out within this period, we will source a replacement candidate at no additional cost.

Partner with Roxie staffing

Ready to discover the difference a perfectly matched permanent housekeeper can make to your household? Contact us today to discuss your specific requirements and let us tailor a recruitment solution for you. We look forward to helping you find your ideal professional.